Job offer details

Management software trainer

Permanent position
Québec City

We are searching for an integrated management software trainer to join our team in Quebec City. This position is part of a team supporting our new generation software and the trainer’s primary responsibilities consist of providing support and training users so that they can use our systems to their full potential.

Responsibilities

  • Possess in-depth knowledge of integrated management software and the ability to continually develop them.
  • Work closely with team and clients dealing with operations and management issues.
  • Work in close collaboration with our team and our customers.
  • Facilitate the functional transition for users to our management software.
  • Perform software tests and plan training schedules.
  • Educate users to ensure optimal use of our software.
  • Lead groups of adults towards learning and dealing with resistance to change.
  • Provide customer service, primarily at the users’ workplace, as well as by phone.
  • Develop relations of trust with clients.
  • Provide professional service in line with our company’s values and reputation at all times.

Qualifications

  • One to two years of experience as user or programmer of integrated management software (point of sales, inventory, procurement, control, etc. systems).
  • Minimum knowledge in accounting and/or information technology (IT).
  • Accounting-related DEC or university degree.
  • Strong project management and organizational skills.
  • Excellent interpersonal and communications skills and experienced in facilitating workshops.
  • Mature, responsible, motivated individual capable of working under pressure on occasion.
  • Friendly personality, articulate with training experience
  • Very good knowledge of French and English is an asset.
  • Travelling required: cars available. Free parking at the office.
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