Retail Business
ICC’s Solution for the Retail Business
ICC’s solution for the retail business is characterized by its incredibly adaptable sales management featuring highly effective tactile POS, online sales in real time and rigorous monitoring of your customers’ buying habits.
See how our innovative solution rigorously responds to your business requirements in a constantly evolving world.
Business Sectors
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Renovation Centres
Hardware stores and renovation centres offer operational particularities that must seriously be managed by a solution totally adapted to your reality. From the time the customer enters your store until he or she goes through checkout, everything is done to satisfy your customer and make sure he or she comes back.
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Consumer Goods
We go above and beyond conventional integrated software by efficiently managing the entire life cycle of the products and services you offer your clientele. Powerful tools will provide you with optimum flexibility in delivery.
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Specialty Stores
If your store offers a unique line of products and services, like, for example, tools, spare parts, equipment or materials, you will see how our solutions can really help you maximize your operations.
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Nurseries / Garden Centres
We perfectly respond to the needs of this type of business. Inventory management is specifically adapted to garden centres, including complete data sheets for each plant and shrub with instructions for their care and customized label formats.
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Serving Your Customers With Great Efficiency
You will establish a relationship of trust with your customers, supported by management tools perfectly adapted to your operations. All of your processes will be unified, improving performance and timeliness.
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Offer Each Customer A Personalized Experience
Each customer is unique with regard to interests, location, habits and activities. You can harness this added value in order to speed up the sales cycle by implementing promotions, flyers, and the like, to win over your customer.
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No Limit To Your Growth
Our solutions efficiently respond to your new business strategies by adapting to your company’s evolving needs. With our quick-to-implement and easy-to-deploy solutions, managing your growth is simple.
OUR SOLUTION DETAILS
Our solutions integrate all aspects of your enterprise by proposing incomparable management tools to manage your projects and enhance your operational performance. Consult the various modules and see how you can achieve full productivity and, most of all, improve your profitability.
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FinancialThe flexibility of the financial structure will provide you with precise and rigorous results in real time of your multiple companies and stores, as well as a clear picture of your company’s performance.
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Checkout and Service Counters
In order to serve your customers and ensure their loyalty, the tactile POS, combined with the service counter, offer timely and unparalleled execution, as well as the necessary tools to respond immediately to any event and complete each transaction.
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Order Management
Centralized order management lets you answer all of your customers’ requests, including product entry and their availability in real time, as well as buying habits, special prices, and integrated shipping parameters. You will surpass their expectations.
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Transactional Website (B2B-B2C)
We offer connectivity tools for your website to make it transactional in real time. Consultation of products, prices, promotions or availability and placement of orders are integrated and orders are automatically forwarded to the designated shipping centre.
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Promotion Management
Ensuring your competitiveness is essential and you must have the tools you need at your disposal if you wish to succeed. You can create your rebate cards, manage the points cumulated by your customers, broadcast flyers and current specials and establish promotions, and all of this is integrated in your sales cycle.
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Multiple-Store Management
The procurement cycle becomes completely integrated, starting with price requests, automated replenishment, price importation, and purchase order monitoring, right up to purchaser approval.
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Inventories
Ensure maximum availability of your stocks by managing requests with powerful analysis tools and performance indicators. Manage upstream or downstream status of quantities by warehouse, by lot and/or by serial number.
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Procurement (Replenishment)
The procurement cycle becomes completely integrated, starting with price requests, automated replenishment, price importation, and purchase order monitoring, right up to purchaser approval.
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Statistics and Business Intelligence (BI)
Make the right decisions, quickly and with confidence. Real-time data analyses, result customization, performance indices, as well as integrated drill downs, add to the wealth of extractions and manipulations.
Support plan
Your organization is important to us and we clearly want to protect your investment. We offer comprehensive support plans that ensure regular updates and superior added value for your software.
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Flexibility
A team of professionals available to hear you out and perfectly adjust applications to your company’s reality... That’s the ICC team! We have people who know your industry and who can show you different options to find the best solution for you!!
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We listen
There will always be someone to answer your calls; no call is automatically forwarded to a voicemail of any sort. If you need help, a team of professionals, highly qualified in your area of business, will be able to answer your questions.
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Training
Our training team is entirely dedicated to your success; we respect your company’s heritage and suggest new functionalities to further enhance your operations.
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Cloud
You’ll find applications on the cloud, whether for a single module or for your organization’s global application
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CRM
Information at the tip of your fingers whenever you need it... That’s what we can offer you, whether to better serve your customers or to better analyze your enterprise and make the best possible decisions.
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Mobility
Your data or applications are accessible at all times, whether on tablets, cell phones or computers. That’s what we can provide with our applications.
